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Meet Sparrow, an average man passing an average life…
Sunday, December 25
Friends, please follow this advice:
Confirm your reservations at your lodging establishment before you arrive!!!
Hell, do it a couple of times, on different shifts, so you have it confirmed by seperate people…Do this regardless of whether you’re staying at a hotel, resort, time share, even if you’ve stayed there every year since Reconstruction, call and confirm.
Because you never know…We had two instances today where guests were inconvenienced because their reservation wasn’t in our system.
One was a gal who booked a condo thru a fairly trustworthy third party…It’s a site that some owners here use to rent their timeshare out…It’s a fairly common practice but it only works if the owner actually makes the reservation with us…They could list the Throne Room at Buckingham Palace, but it ain’t gonna do anyone any good if they didn’t actually book it.
This owner neglected to book a unit here, at least not for this guest…The guest had her confirmation from the third-party site, including her payment information, but I spent no small amount of time on the phone with central reservations establishing there was not a reservation for this person for today at our resort…I did tell her we could rent her a room for the night – at a bend over and grab your ankles rate, of course – and she eventually got a hold of the person who apologized and said she would reserve them something, tho that hadn’t happened when I left.
Then there was a guy from last night who booked thru yet another third-party, one specializing in condo rentals whom no one at the front desk had ever heard of before…Alice the GM happened to be here and she instructed them to put them up for the night, with instructions for me to get to the bottom of it.
I was unable to…I did manage to find the company they booked thru, but they were not taking calls today and, apparently, not paying attention to their messages, either…Alice instructed me to extend them for another night.
As usual, the world doesn’t come to all-stop because ol’ Sparrow is working the phone…The phone is still ringing and guests still need to be helped and we still don’t have a PBX operator, so Gabriel and I were doing the job of four people…It wasn’t easy and it was a dead sprint all day.
Road trip tomorrow!!!…Cousin Babs is driving to the big city to visit her brother, Cousin Mike and his wife Barb, whom you’ve met here before…Babs lives in Kansas City and I haven’t seen her since 1987…The Wife and Her Majesty are coming, too, and the weather and roads aren’t too bad, so we should be OK.
The Diary of a Nobody is a novel. All elements are either products of the author’s imagination or are used fictitiously. Anything else is a coincidence.
It was inspired by the 19th-century British novel of the same name.
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